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Our Update, Your Voice

If you would like to help shape your local services and priorities, provide input to patient surveys and keep updated on developments at the Practice via email, please enter your details below.


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For whatever care you need, click here and see how we will help.

Tessa Jowell GP Surgery
Concordia Health Patients Charter (pdf) Concordia Health Angela Buckingham (pdf)

Dulwich engagement survey is now live.

NHS Southwark CCG is proposing that from 2020, the practice relocates to the new Dulwich Health Centre. They want to hear your views about this proposal and have created an online survey at

Please see the image link below for assistance with any questions you may have on this process.
Concordia Health Patients FAQ (pdf)

Your voice

Join Our Patient Participation Group!

Our Patient Participation Group (PPG) is chaired by patients and provides the practice with feedback on how we improve our service delivery to meet the needs of our patients. We are an enthusiastic group and are always looking for new members to contribute. You can share your voice with us in two ways:

In Person - We meet every few weeks to discuss the most topical elements of our practice. The meetings will be held locally and last approximately 1-1.5 hours. For information on our next meeting please contact our reception team.

Online / Via Email - If you want to play an active role in the development of the Practice from the comfort of your home, we invite you to provide us with your email address. We will contact you after every PPG to ask your views to help shape your local service, develop surveys, local priorities and keep updated on actions taken.

To join our PPG please complete the 'Our Update, Your Voice' form on the right.


Should you wish to make a complaint about our service in the first instance, please ask to speak to our Practice Manager. Alternatively, you can put your complaint in writing to the Practice Manager.

If the Practice Manager cannot resolve the issue or should you be dissatisfied with the outcome you also have the right to approach the following:

Independent Complaints Advocacy Service: 0300 456 2370

The Parliamentary Ombudsman: 0345 015 4033

NHS England: 0300 311 22 33

Minutes of the last PPG Meeting

Please click on the link below to view the minutes of the last PPG meeting. We welcome feedback from all Patients; please send comments to Attention: PPG
Download the Minutes of the Meeting - Sep 2018 (Docx 24Kb)
Download the Minutes of the Meeting - May 2017 (Docx 30Kb)
Download the Minutes of the Meeting - March 2013 (PDF 200Kb)
Future for NHS Southwark CCG (PDF 268Kb)
The Melbourne Grove and Hambleden Practice Presentation - 5th March 2019 (PDF 680Kb)
The Melbourne Grove and Hambleden patient group meeting minutes - held 5th March 2019 (PDF 440Kb)
Presentation given by the PPG Chairs at the mtg held 5th March 2019 (PDF 3.6Mb)

Practice survey results and report

As a part of our efforts for continuous improvement our practice survey results are reviewed with our Patient Participation Group (PPG). Please click on the link below to view a report on the results and subsequent action plan.

We have pleasure in making available our Patient Participation Reports: